Terms of Service

Fleet Suite — Terms of Service

Terms governing the use of our mobile applications

Last updated: February 15, 2026

Introduction

Welcome to Fleet Suite by FleetOS. These Terms of Service ("Terms") govern your use of the Fleet Suite mobile applications ("Fleet Suite," "the App"), including the Customer App and Driver App, published by Bachman Inc. ("we," "our," or "us") and available on iOS and Android platforms.

Scope: These Terms apply specifically to the Fleet Suite mobile applications. For terms governing our web platform, please visit fleetos.com/terms.

By downloading, installing, or using Fleet Suite, you agree to be bound by these Terms. If you do not agree, you must uninstall the App and discontinue use.

License Grant

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to download, install, and use Fleet Suite on a personal mobile device that you own or control, solely for your personal or internal business purposes.

You may not:

  • Copy, modify, or distribute the App or any portion of it
  • Reverse engineer, decompile, or disassemble the App
  • Rent, lease, lend, sell, or sublicense the App
  • Remove, alter, or obscure any proprietary notices in the App
  • Use the App for any purpose other than its intended use

Eligibility

To use Fleet Suite, you must:

  • Be at least 18 years of age
  • Have the legal capacity to enter into a binding agreement
  • Not be prohibited from using the App under applicable laws

Driver App users must additionally hold a valid driver's license and any permits required by the jurisdiction in which they operate. Fleet operators are responsible for verifying driver eligibility.

Account Responsibilities

Account Creation: You must provide accurate and complete information when creating your account. One account per person — duplicate or shared accounts are not permitted.

Account Security: You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized access.

Account Accuracy: You agree to keep your account information up to date, including your name, email, phone number, and any required documents.

Acceptable Use

You agree not to use Fleet Suite to:

  • Violate any local, state, national, or international law or regulation
  • Transmit malicious code, viruses, or harmful software
  • Interfere with or disrupt the App or its servers
  • Attempt to gain unauthorized access to any part of the App
  • Impersonate any person or entity
  • Collect or store personal data of other users without consent
  • Use automated systems (bots, scrapers) to access the App
  • Engage in fraudulent activity, including fake ride bookings or manipulation of performance metrics
  • Use the App while impaired or in a manner that endangers yourself or others

Intellectual Property

All content, features, and functionality of Fleet Suite — including but not limited to text, graphics, logos, icons, images, audio, video, software, algorithms, and the overall design — are the exclusive property of Bachman Inc. and are protected by international copyright, trademark, patent, and other intellectual property laws. The FleetOS and Fleet Suite names, logos, and all related marks are trademarks of Bachman Inc. You may not reproduce, distribute, modify, or create derivative works without our prior written consent.

Payments, Subscriptions & In-App Purchases

Subscriptions: Certain features of Fleet Suite may require a paid subscription. Subscription fees are billed on a recurring basis (monthly or annually) and will auto-renew unless cancelled before the end of the current billing period.

Payment Processing: Payments are processed through the Apple App Store or Google Play Store. All purchases are subject to the respective store's payment terms and refund policies.

Cancellation: You may cancel your subscription at any time through the App Store or Google Play Store settings. Cancellation takes effect at the end of the current billing period.

Price Changes: We reserve the right to change subscription prices. We will notify you of any price changes at least 30 days in advance.

App Updates & Changes

We may release updates to Fleet Suite from time to time. These updates may include bug fixes, new features, performance improvements, or security patches. Some updates may be required for continued use of the App.

We reserve the right to modify, suspend, or discontinue any feature of the App at any time, with or without notice. We will make reasonable efforts to notify you of material changes.

Minimum Requirements: Fleet Suite requires iOS 16 or later and Android 10 or later. We may update these requirements as new versions are released.

Third-Party Services

Fleet Suite integrates with third-party services including Google Maps, payment processors, and communication platforms. Your use of these third-party services is subject to their respective terms and privacy policies.

We are not responsible for the availability, accuracy, or content of third-party services, and we do not endorse or assume liability for any third-party products or services.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BACHMAN INC. SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUES, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING FROM OR RELATED TO YOUR USE OF FLEET SUITE.

IN NO EVENT SHALL OUR TOTAL LIABILITY EXCEED THE AMOUNT YOU HAVE PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED US DOLLARS ($100), WHICHEVER IS GREATER.

Fleet Suite is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that the App will be uninterrupted, error-free, or free of viruses or other harmful components.

Indemnification

You agree to indemnify, defend, and hold harmless Bachman Inc., its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from your use of Fleet Suite, violation of these Terms, or infringement of any third-party rights.

Governing Law & Dispute Resolution

Governing Law: These Terms shall be governed by and construed in accordance with the laws of the Emirate of Dubai and the applicable federal laws of the United Arab Emirates.

Dispute Resolution: Any dispute arising from these Terms or your use of Fleet Suite shall be resolved through the following process:

  • Negotiation: The parties shall first attempt to resolve the dispute through good-faith negotiation for a period of 30 days.
  • Mediation: If negotiation fails, the dispute shall be submitted to mediation under the rules of the Dubai International Financial Centre (DIFC) Courts.
  • Arbitration: If mediation is unsuccessful, the dispute shall be finally settled by binding arbitration administered by the DIFC-LCIA Arbitration Centre.

Termination

By You: You may terminate your use of Fleet Suite at any time by uninstalling the App and requesting account deletion through the App or by emailing legal@fleetos.com.

By Us: We reserve the right to suspend or terminate your access to Fleet Suite at any time, with or without cause, including for violation of these Terms. We will make reasonable efforts to notify you prior to termination, except in cases of serious violations or security threats.

Effect of Termination: Upon termination, your license to use Fleet Suite is immediately revoked. Sections regarding intellectual property, limitation of liability, indemnification, and governing law survive termination.

Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes through the App, by email, or by posting the updated Terms on our website. Your continued use of Fleet Suite after such modifications constitutes your acceptance of the updated Terms. If you do not agree with the modified Terms, you must stop using the App and uninstall it.

Contact Us

If you have any questions about these Terms of Service, please contact us:

Company: Bachman Inc.

Email: legal@fleetos.com

Phone: +971 4 123 4567

Address: Bachman Inc., Dubai Internet City, Building 1, Dubai, United Arab Emirates